We don't sell what we wouldn't use ourselves. We want you to have great experiences learning about each product, making a purchase, receiving your new gear and enjoying it. But...
If you open the box and the product isn't what you expected, put it right back into the package in resell-able, unused condition and contact us. We want you to be satisfied with your purchase and we'll take care of you. We won't mess around with store credits. We'll refund your credit card so you can start fresh. We'll point you towards one of our other products that may be a better fit for you, but we won't hold your money as ransom for another purchase. Please read the info below for all the finer points.
RETURNS & EXCHANGES
RETURN NEW UNUSED ITEMS FOR ANY REASON
EASY AS 1-2-3
1. Put the item right back in the box with its original packaging materials, tags, manuals, etc. Include the Packing List or something that tells us who you are and why you're returning the product.
2. Pack the item well and ship it back to us. Be sure to get a tracking number.
3. Go back to SportsProtective.com or XSPkids.com
and place a new order for the replacement item you want. That's the fastest way to get the right product in your hands so you can start using it!
DAMAGED ON ARRIVAL - OR - MANUFACTURER'S DEFECT
WHAT TO DO
- Contact us
so we can expedite replacement. We may ask you to email a photo of the defect.
WHAT ITEMS CAN I RETURN FOR AN EXCHANGE OR REFUND?
Returned items must be:
- New and unused
- In the original packaging
- Include all original tags, manuals, etc
- Carefully packed into a shipping box or bag. Please do NOT ship items back without packing them inside a shipping box or bag.
HOW LONG DO I HAVE?
A return is like a ripe banana. You need to do something with it soon or it won't be any good. The moment you realize there might be a situation, contact us. If it's getting close to 90 days from date of purchase, we need to talk.
HOW DO I RETURN AN ITEM?
- Pack the item well protected in a sturdy box (usually the box it came in if it's in good condition). If the product gets damaged in transit and we cannot put it back into inventory, no refund. Please do NOT ship items back without packing them inside a shipping box or bag.WHAT GOES IN THE BOX
[IMPORTANT] - The product with its original packaging materials, tags, manuals, etc. and the original Packing List. Please circle the item(s) you're returning and why. If you don't have the Packing List, use a copy of our confirmation email, or even piece of paper with the original name on the order with the reference or order number. SHIPPING METHODS
- You can choose USPS, UPS, or FEDEX. Be sure to obtain a tracking number. You are responsible for lost shipments. SHIP TO
300 Halstead Blvd, Building 2
Zelienople, PA 16063
WHAT HAPPENS NEXT?
Be patient while your return makes it’s way to us. | Once your return is received into our warehouse, we’ll inspect the product and process a refund to the original method of payment. | We may contact you if we need additional information to complete your refund. | We will apply the refund to the original payment method in 1 to 3 business days of receiving your return. | We will email you a confirmation of the refund immediately.
Want to exchange an item you purchased from us? Shop here on this website and place a new order for the replacement item. Orders greater than $50 qualify for free domestic economy shipping to the lower 48 states. If the price for your replacement item is less than $50, contact customer service for a free economy shipping coupon code to use during checkout. Return the original item you purchased for a refund using the instructions here on this page.
WHEN DO I GET A REFUND OR CREDIT?
Depending upon your credit card company, it make take an additional 2-10 days for the refund to be applied to your account. If you have received the email from us, but have not seen the refund on your account, please contact your credit card company for the status of your refund.
USED OR DAMAGED ITEMS
- We refund the original product cost
- If there is a coupon or discount on your order, we refund the original product cost less a pro-rated discount amount.
- We do NOT refund the original shipping amount.
- We reserve the right to issue partial or no credit for returns of used or damaged items, items not in the original manufacturers packaging, or items that have had labels and/or stickers removed. If you wear the gear and scratch it up, we can't give you a full refund. We think that's fair.ITEMS NOT PURCHASED FROM US
- Did you buy the product from us? It's not such a dumb question. If you bought the item from another store or a place like eBay or Craigslist, you're not actually our customer. We hate to say it, but you'll have to go back to them if there's an issue. But, if you have a valid packing list or email order confirmation showing you purchased the product from us, we can get down to the business of keeping you happy.
QUESTIONS ABOUT RETURNS?
Send us an email firstname.lastname@example.org
Call a customer support specialist at +1.800.930.4084