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Returns & Exchanges

 

Easy Returns and Exchanges

Due to our large CLOSEOUT SALE, availability of the item you want may be very limited. We strongly encourage you to order your replacement item on our site immediately!

We don't have all colors and sizes available, and more sell out every day. Return your original order as described below, and also place your new order now to ensure you get the color / size you need.

RETURN OR EXCHANGE OF NEW UNUSED ITEMS

EASY AS 1-2-3:

  1. Put the item right back in the box with its original packaging materials, tags, manuals, etc.
  2. You must include a copy of the original Packing List or Order Confirmation email, so we can locate your original order. Returns without a copy of the original Packing List may be significantly delayed, meaning you won't get your refund quickly.
  3. Pack the items well to ensure they don't get damaged, and ship them back to us. You can use USPS, UPS, or FEDEX. The return address is:
SportsProtective/SPKids
300 Halstead Blvd, Building 2
Zelienople, PA 16063
Place a new order for the replacement item you want! That's the fastest way to get the right product in your hands so you can start using it, and ensures you get the item you need at these closeout prices.

 

DAMAGED ON ARRIVAL - OR - MANUFACTURER'S DEFECT

WHAT TO DO - Contact us so we can expedite replacement. We may ask you to email a photo of the defect.

WHAT ITEMS CAN I RETURN FOR AN EXCHANGE OR REFUND?

Returned items must be:
  • New and unused
  • In the original packaging
  • Include all original tags, manuals, etc
  • Carefully packed into a shipping box or bag. Please do NOT ship items back without packing them inside a shipping box or bag.

HOW LONG DO I HAVE?

The moment you realize there might be a situation, contact us. There's a chance we might have run out of the size or color you're looking for.

HOW DO I RETURN AN ITEM?

PACKAGING - Pack the item well protected in a sturdy box (usually the box it came in if it's in good condition). If the product gets damaged in transit and we cannot put it back into inventory, no refund. Please do NOT ship items back without packing them inside a shipping box or bag.

WHAT GOES IN THE BOX [IMPORTANT] - The product with its original packaging materials, tags, manuals, etc. and the original Packing List. Please circle the item(s) you're returning and why. If you don't have the Packing List, use a copy of our confirmation email, or even piece of paper with the original name on the order with the reference or order number.

SHIPPING METHODS - You can choose USPS, UPS, or FEDEX. Be sure to obtain a tracking number. You are responsible for lost shipments. 

SHIP TO
SportsProtective/SPKids
300 Halstead Blvd, Building 2
Zelienople, PA 16063

WHAT HAPPENS NEXT?

  • Be patient while your return makes it’s way to us
  • Once your return is received into our warehouse, we’ll inspect the product and process a refund to the original method of payment
  • We may contact you if we need additional information to complete your refund
  • We will apply the refund to the original payment method in 1 to 3 business days of receiving your return
  • We will email you a confirmation of the refund immediately. 

 

WHEN DO I GET A REFUND OR CREDIT?

Depending upon your credit card company, it make take an additional 2-10 days for the refund to be applied to your account.  If you have received the email from us, but have not seen the refund on your account, please contact your credit card company for the status of your refund.
  • We refund the original product cost
  • If there is a coupon or discount on your order, we refund the original product cost less a pro-rated discount amount.
  • We do NOT refund the original shipping amount.

USED OR DAMAGED ITEMS - We reserve the right to issue partial or no credit for returns of used or damaged items, items not in the original manufacturers packaging, or items that have had labels and/or stickers removed. If you wear the gear and scratch it up, we can't give you a full refund. We think that's fair.

ITEMS NOT PURCHASED FROM US - Did you buy the product from us? It's not such a dumb question. If you bought the item from another store or a place like eBay or Craigslist, you're not actually our customer. We hate to say it, but you'll have to go back to them if there's an issue. But, if you have a valid packing list or email order confirmation showing you purchased the product from us, we can get down to the business of keeping you happy.

QUESTIONS ABOUT RETURNS?

Send us an email orders@sportsprotective.com
Call a customer support specialist at +1.800.930.4084

Use a sturdy box!