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Return / Exchange Policy

Effective 7-August-2017 our Returns Policy has changed

All Sales Final

We are liquidating nearly all inventory!   PRICES ARE DRASTICALLY REDUCED.   We no longer offer full refunds for returns or exchanges for items purchased after August 7th.

20% Restocking Fee

If you return an item purchased after August 7th, there will be a restocking fee deducted from your refund.  
20% of the purchase price 

 

Verify Your Size Before You Buy

Avoid having to return the items you purchase by first verifying that you've selected the right size. Use the Size Guide on each product page (above the Add-To-Cart button). Also, use our Gear Guides that describe how to measure for the right fit.  

 

Return Instructions

  1. Put the item right back in the box with its original carton or packaging materials, tags, manuals, etc.
  2. You must include a copy of the original Packing List or Order Confirmation email, so we can locate your original order. Returns without a copy of the original Packing List may be significantly delayed, meaning you will not get your refund quickly.
  3. Pack the items well to ensure they don't get damaged, and ship them back to us. You can use USPS, UPS, or FEDEX. The return address is:
SportsProtective/SPKids
300 Halstead Blvd, Building 2
Zelienople, PA 16063
Your refund will be the original amount you paid less a 20% restocking charge. 

 

DAMAGED ON ARRIVAL - OR - MANUFACTURER'S DEFECT

WHAT TO DO - Contact us  We you will need to email a photo of the defect to us.

WHAT ITEMS CAN I RETURN FOR A REFUND?

Returned items must be:
  • New and unused
  • In the original packaging
  • Include all original tags, manuals, etc
  • Carefully packed into a shipping box or bag. Please do NOT ship items back without packing them inside a shipping box or bag.

Your refund will be the original amount you paid less a 20% restocking charge. 

 

HOW LONG DO I HAVE?

We will stop accepting returns, regardless of the reason, on 12-September-2017.

HOW DO I RETURN AN ITEM?

PACKAGING - Pack the item well protected in a sturdy box (usually the box it came in if it's in good condition). If the product gets damaged in transit and we cannot put it back into inventory, no refund. Please do NOT ship items back without packing them inside a shipping box or bag.

WHAT GOES IN THE BOX [IMPORTANT] - The product with its original packaging materials, tags, manuals, etc. and the original Packing List. Please circle the item(s) you're returning and why. If you don't have the Packing List, use a copy of our confirmation email, or even piece of paper with the original name on the order with the reference or order number.

SHIPPING METHODS - You can choose USPS, UPS, or FEDEX. Be sure to obtain a tracking number. You are responsible for lost shipments. 

SHIP TO
SportsProtective/SPKids
300 Halstead Blvd, Building 2
Zelienople, PA 16063

Your refund will be the original amount you paid less a 20% restocking charge. 

 

WHAT HAPPENS NEXT?

  • Be patient while your return makes it’s way to us
  • Once your return is received into our warehouse, we’ll inspect the product and process a refund to the original method of payment
  • We may contact you if we need additional information to complete your refund
  • We will apply the refund to the original payment method in 5 to 7 business days of receiving your return
  • We will email you a confirmation of the refund immediately. 

Your refund will be the original amount you paid less a 20% restocking charge. 

 

WHEN DO I GET A REFUND OR CREDIT?

Depending upon your credit card company, it make take an additional 2-10 days for the refund to be applied to your account.  If you have received the email from us, but have not seen the refund on your account, please contact your credit card company for the status of your refund.
  • We refund the original price you paid for the product less a 20% restocking charge
  • If there is a coupon or discount on your order, we refund the original product cost less a pro-rated discount amount and less a 20% restocking charge.
  • We do NOT refund the original shipping amount.

USED OR DAMAGED ITEMS - We will issue no credit for returns of used or damaged items, items not in the original manufacturers packaging, or items that have had labels and/or stickers removed. If you wear the gear or scratch it up, we cannot give you a full refund. 

ITEMS NOT PURCHASED FROM US - Did you buy the product from us? It's not such a dumb question. If you bought the item from another store or a place like eBay or Craigslist, you're not actually our customer. We hate to say it, but you'll have to go back to them if there's an issue. 

QUESTIONS ABOUT RETURNS?

Send us an email orders@sportsprotective.com
Call a customer support specialist at +1.800.930.4084

Use a sturdy box!